COVID-19 Health Protocol Of Operation
Action Plan
The Nefeli Rooms, taking into account the instructions of the Ministry of Tourism for the implementation of new health protocols in tourist accommodation in the country in view of their reopening in the context of the new reality created by COVID-19 disease, is compiling a Protocol.
The Protocol includes the development of an Action Plan and the development of a Suspected Case Management Plan within the Group's accommodation.
The aim of the Action Plan is to prevent the occurrence and effective management of suspicious cases in order to limit the expansion of staff and guests, always in accordance with the current guidelines of the National Public Health Organization. The Action Plan complies with the recommendations of EODY and will be revised according to the developments.
The aim of the accommodation with the Action Plan and the Suspected Case Management Plan is on the one hand to protect the staff and its guests and on the other hand to guide its staff to take the necessary measures to prevent and protect against COVID-19 disease.
Personal Hygiene Measures & Individual Protection Means
The management of the accommodation takes measures for the implementation of good personal hygiene practices (both by the employees and by third parties) in the workplace and supervises their continuous implementation.
Informs and encourages staff and third parties to comply with good personal and respiratory hygiene practices (hand washing - cleaning, nose and mouth covering during coughing or sneezing, etc.).
It provides adequate hand sanitizers for entrances and exits and in the common areas of the accommodation (antiseptic solutions in liquid form), protective masks and gloves for employees, emphasizes the cases where employees come in contact with the general public.
It supplies the staff with the appropriate Personal Protective Equipment (PPE) (masks, gloves, etc.), in accordance with the special instructions / directions of EODY, the National Committee for the Protection of Public Health and decisions of competent bodies.
Supervises the adequacy of stocks in MAP.
It trains the staff for the safe use of MAP based on the instructions of EODY and supervises their proper use.
Supervises the attendance of third parties (e.g. customers, associates, distributors, etc.) in the area of ​​the accommodation and informs them in order to avoid overcrowding, to ensure the observance of the required distances and to use the MAP.
It forms a program of gradual, rolling attendance and respectively departure of employees in order to avoid congestion and to ensure the observance of the required distances.
It constantly informs the staff, in any convenient way, such as e.g. oral information, posting announcements or information / reminder signs for personal hygiene and preventive measures in all areas, online, etc.
It trains the required actions of the employees themselves in case of suspicious symptoms, such as the immediate notification of the health officer and the management for the prevention of COVID-19 dispersal and the prescribed isolation.
Informs and trains staff on specific cleaning instructions in the event of an accident. Specifically: a) the person remains in his room with the door closed, b) he is immediately given a simple surgical mask to protect him and tissues, c) if there is a companion who wishes to stay close to him, a simple surgical mask is given and a recommendation is made to wash them. his hands meticulously after each contact with the suspicious case and not touching his face, d) it is forbidden for staff members to enter the room and only one member of the staff deals with the client's requests, e) the used personal protective equipment is discarded in a closed bucket, f) after the disposal of the protective equipment, meticulous hand washing follows.
Accommodation Archive & Event Book
For the purposes of public health protection, the accommodation management keeps a record of staff members and all persons staying at the hotel (name, nationality, date of arrival and departure, contact details such as address, telephone, email), so that it becomes possible communication with close contacts of any COVID-19 impact, which may be identified afterwards.
There is a provision for safety and security under the General Data Protection Regulation (GDPR) and all visitors and staff are informed that a file is kept for reasons of public health protection.
There is also a recording and updating of the COVID-19 Incident Book in the reception.
Each member of the cover-up staff strictly adheres to the basic protection measures against COVID-19. In particular, employees must practice good personal and respiratory hygiene practices:
Wash your hands often with soap and water for at least 40 seconds, definitely before and after contact with money or customer items, before meals, before and after work breaks, after a visit to the toilet and careful hand drying with disposable paper towels and dumping them in the bins. Alternatively, use alcohol-based antiseptics with at least 60% ethyl alcohol or 70% isopropyl alcohol.
Covering the nose and mouth during coughing or sneezing with a tissue / alternatively if this is not available, cover the mouth with the middle part of the elbow.
Disposal of paper towels or other personal hygiene items or media used to disinfect work surfaces in a closed bin.
Avoid shaking hands and generally close physical contact, keeping a distance of at least two meters from colleagues, customers or third parties in all workplaces, hotel areas and rest areas.
Avoid touching the front of the mask or face shield.
Avoid touching with the hands of the person.
Informing a health care provider in case of illness or symptoms compatible with COVID-19 infection or contact with a possible or confirmed case and removal from the workplace.
Staying at home in case of illness and informing the health officer.
Return to work only if the laboratory test is negative and after 14 days after close contact with a confirmed case of COVID-19.
Reception Service
The staff takes the necessary hygiene measures, keeps a distance of at least 1.5 meters from the customers and follows the rules of hygiene.
When requested, there is a possibility:
  • Informing visitors about the accommodation policy and the measures it has taken to deal with any incidents.
  • Provide useful information for health care providers, public and private hospitals, COVID-19 reference hospitals and pharmacies in the area.
  • Provision of Personal Protective Equipment if requested by the customer.
Medical Kit for the case of an incident, such as disposable gloves and masks, antiseptics, cleaning wipes, apron, long-sleeved robe, laser thermometer. The special kit is equipped and placed at a point behind the reception (reception) and all those responsible for compliance with the program and staff are informed about its use.
Personnel can recognize customer symptoms and report them directly to the health care provider.
Use of protective glass on the socket.
There is an antiseptic for use by the client in the socket.
Regular disinfection of the reception surfaces is applied.
The reception is conveniently configured to maintain distances.
Avoidance of overcrowding during check-in / check-out, observance of physical distances is supervised.
Room keys are disinfected.
It is forbidden to enter the rooms for non-residents in the accommodation.
Vehicle parking service is not available and customers are informed to park their vehicles at the nearest free Parking.
Floor & Room Services
The cleaning staff uses a simple surgical mask, gloves and a disposable waterproof robe.
After the removal of the M.A.P. It is necessary to wash your hands thoroughly with soap and water and to dispose of them in a closed bin.
All hard surfaces, floors, chairs, knobs, etc. are cleaned and disinfected. with disposable cloths / fabrics or cleaning paper and sponges with detachable heads.
Discarded equipment is treated as a contagious contaminant and discarded in special bags.
0.1% sodium hypochlorite is used after cleaning with a neutral detergent. For surfaces that are likely to be damaged by the use of sodium hypochlorite, it is necessary to use ethanol at a concentration of 70% after cleaning with a neutral detergent.
When using disinfectants, the space is well ventilated.
Avoid splashing and spraying during cleaning and disinfection.
For cleanliness and disinfection in the event of an accident:
  • All surfaces that may have been contaminated and all objects that are visibly soiled / contaminated with body fluids, are washed and disinfected according to the above instructions.
  • The cleaning staff uses a simple surgical mask, gloves and a disposable waterproof robe.
  • As long as he works, he does not touch his face with his hands, he does not smoke, he does not eat during working hours except during the special break.
  • After removing the protective equipment, it takes care of its proper disposal and the thorough washing of the hands with soap and water.
Sanitary services are being strengthened in all public areas, especially in "high risk" facilities.
Thorough cleaning and very good room ventilation are applied during the hours between stays.
The operation of the bed linen washing machines is checked in terms of the temperature used and the dosage of detergents.
The adequacy of M.A.P. equipment is checked. staff (gloves, masks, robe, closed shoes, etc.).
There is discreet surveillance, by management, of customers with management symptoms.
Uncommon room cleaning during the stay (avoid contact of cleaning staff with possible case and further transmission).
For departures, a special protocol is applied with meticulous cleaning - disinfection on the disputed rooms of the room and bathroom.
Decorative objects are removed.
Commonly used multi-purpose items are removed.
A special disposable cover is placed on the TV and air conditioner controls after disinfection.
The fabric surfaces are cleaned with a steam device (temperature> 70°).
Opening doors and windows for natural ventilation of the space daily.
Environmental Measures
Environmental measures to reduce the spread of the virus include:
Adequate ventilation of workplaces and regular maintenance of ventilation - air conditioning systems. Natural ventilation of the premises and avoidance of congestion of people indoors without sufficient air renewal.
Cleaning with detergents or disinfectants, regularly and definitely when changing shifts of infrastructure and surfaces of workplaces, common areas such as break-rest areas, changing rooms, toilets, bathrooms, etc., work equipment and tools, devices and objects used.
Disinfection, in accordance with the instructions of EODY, areas where a possible or confirmed case of COVID-19 infection has been identified.
Disposal and installation of covered waste bins, where the M.A.P. are disposed of immediately after their use. disposable handkerchiefs, handkerchiefs or other means used to disinfect work surfaces, as well as personal hygiene items.
Frequent cleaning of work clothes and the usual personal protective equipment provided, as well as their safe storage.
Care for strictly personal use of the usual M.A.P.
Public Spaces
Common areas include a lobby, seating area, outdoor seating and the following measures apply:
Good ventilation of common areas.
Installation of antiseptic solutions (fixed or non-fixed devices) for dry hand antiseptic.
A reminder to remind customers to keep their distance.
Furniture movement to avoid overcrowding in public areas (4 people / 10 m2).
Removal of decorative objects and common objects of multiple use.
Cleaning and disinfection of all surfaces.
Air Conditioning & Ventilation
Increasing the supply of fresh air to all Central Air Conditioning Units (KKM).
Avoid air recirculation.
which feed, to avoid multiplication of microorganisms.
Ensuring adequate ventilation of all outdoor areas.
The replacement of filters for KKM and household units (split units) will be done according to the scheduled maintenance and the work will be performed using and taking all protective measures (personal protective equipment, space ventilation, safe collection of replaced filters ) including respiratory protection.
COVID-19 Suspected Case Management Plan
If a visitor meets the criteria for defining a COVID-19 case, the following applies:
The hotel health officer communicates with the local Health Center / Hospital which evaluates the incident. If deemed necessary, a COVID-19 test is performed and if it is positive, EODY is immediately informed about the declaration of the case and instructions are given to deal with it.
It is recommended in the suspicious case to remain in his room with the door of the room closed.
In a patient who has symptoms of a respiratory infection (cough, sneezing, runny nose), a simple surgical mask and tissues are given immediately.
If there is a companion of the patient, who wishes to stay close to him to care for him, he is given a simple surgical mask and is advised to wash his hands every time he comes in contact with the patient's secretions and certainly before the attendant touches his face. of either eating or drinking.
Avoid entering the patient's room if there is no significant reason. If necessary, a member of the hotel staff deals exclusively with a suspected case.
Used protective equipment is discarded in a covered trash can and is not reused.
After discarding the protective equipment, hand washing follows.
The management takes care that there is adequate consumable material available to the staff of the accommodation to prevent infections: soap and water or alcoholic hand cleaning solution, tissues, simple surgical masks, disposable gloves, thermometers, thermometers, bags.
If an employee meets the COVID-19 case definition criteria, the following applies:
The health manager of the accommodation communicates directly with EODY for the declaration of the suspected case and instructions for dealing with it.
It is recommended in the suspicious case to remain in a specific area with the door of the room closed.
In a patient who has symptoms of a respiratory infection (cough, sneezing, runny nose), a simple surgical mask and tissues are given immediately.
An investigation is being carried out into possible exposure of other employees or customers and they are being asked to follow the instructions of EODY.
All surfaces are disinfected with emphasis on the workplace and the equipment used in the possible case.
Patient Room Cleaning & Disinfection
Good cleaning of surfaces, often touched by the patient, especially if the surfaces are soiled with biological fluids.
The cleaning staff uses a simple surgical mask, gloves and a disposable waterproof robe.
After removing the gloves, good hand washing follows.
The fabric surfaces are cleaned with a steam device (temperature> 70°).
Nefis™ Rooms & Apartments
Non-Main Tourist Accommodation 2-Keys Rank
Address: Asminio Istieas, North Evia Island, 34200
Telephones: +302226041080, +302102822836
Mobile Phones: +306973941277, +306937019010, +306932560756
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Notification No: 1038983 (version 1)
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